Change & Ways

Change & Ways helps small businesses to truly understand who their customers are and enables them to provide their customers with an exceptional experience resulting in brand loyalty and advocacy.

Our expertise is in customer experience and change management. The best part of our work is seeing what happens to people when they are having a great experience (anytime and anywhere!), making them smile for days.

The simplest and easiest way to get your customers to love you is to listen to them and to act on what they care about. We can only imagine that one of your business challenges is to really take the time to get to know your customers and thoroughly understand what makes them tick, and therefore you may be struggling perhaps to rise above the bar of basic people’s expectations (and you are not the only one!)

Over the past 20 years, we have mastered this! We not only have experience with building exceptional customer experiences, we also know a thing or two about managing effective organisational change.

HOW WE CAN HELP

• We help you find your customer’s voice – Do you want to understand what makes your customers tick in general or have you got a particular customer challenge to solve for? We believe that engaging your customers is the best way to truly understand them. Together we will design an Engagement Plan to get your customers involved. .

• We help you design the ideal Customer Experience   – Whether you are solving for a customer challenge or looking at improving their overall experience with your organisation, we will help you design a fabulous Customer Experience by building a Journey Map that documents the ideal Customer Journey.  The Journey Map is an easy to understand, engaging, simple way of visualising the process your customers go through when interacting with your business Together we will make sense of what we are learning through this process and identify opportunities for creating an exceptional customer-centred experience creating brand loyalty and advocacy for life.

• We offer workshops & training – Not sure what to do next now you have identified opportunities to wow the socks of your customers?  Our approach centres around people. Your customers are central in your organisation but it is your team that will need to drive the continuous change and make the impact. We guide, train and empower you and your team to work with a customer-first mindset. We offer workshops & training that help you prioritise the customer first and manage change and continuous improvement within your organisation.

We really believe we can make a difference to the way you do business. And we can do it in a way that won’t take up much of your or your team’s time. We are excited to explore this further with you, please contact us!